|
|
|
|
|
|
Updating...
|
|
Operational Service Standards
|
|
|
|
ESSSuper operational service standards effective from
1 July 2012.
| Service |
Service standard |
| Processing Contributions |
> 90% in 3 days |
| Payments |
> 95% of cash payments in 1 day
> 90% of all payments (including rollovers) in 5 days |
| Answering telephone calls |
> 85% in 30 seconds
> 95% in 60 seconds |
|
|
|
|
|
|
|
|
|