This Statement applies to your use of the ESSSuper website at www.esssuper.com.au. This includes accessing and utilising ESSSuper facilities via the website. ESSSuper takes its privacy responsibilities very seriously. In carrying out its function as a superannuation administrator ESSSuper accepts that our members want assurance that their personal information is adequately protected.
This Statement provides a clear and concise outline of how personal information is collected, stored and used via facilities provided by the ESSSuper website.
You should read this Website Privacy Statement in conjunction with ESSSuper’s general Privacy Statement. This explains how we protect your personal information in all of our dealings with you. ESSSuper may make changes to this Statement from time to time. We will publish those changes on our website. This Statement was last amended 22 March 2010.
If you would like further information regarding privacy, or if you would like to request access to or correction of personal information held about you by ESSSuper, please contact the Privacy Officer on (03) 8684 4543. Written queries should be addressed to:
GPO Box 1974
Melbourne Vic 3001
When you voluntarily provide to us the following information, the ESSSuper website collects it to provide imagery and content specific to your fund and employment group. By registering to receive eNewsletters, the information collated personalises your member website experience. The information collected is as follows:
- Email address
- Date of Birth
If you access the secure member login area, certain information about your visit is recorded to improve member services.
When you successfully login, your member/employer number and the time of login are recorded. This is used for statistical purposes to ascertain site usage and also to display when you last logged onto the website.
If you are not logged into our system but are still browsing the website, your visit will be recorded. In recording your visit, we do not record any information that could be used to identify you. This information is for statistical purposes only.
Members who do not have Cookies enabled when accessing the secure area of ESSSuper may experience difficulties accessing information and/or performing benefit estimates.
Cookies are blocks of data that are shared between a website and a user's computer. If you would like further information about Cookies please go to our Tips for using this site page.
We use Session Cookies:
These are used for security reasons as part of the member identification process, for example within the secure area of our site. These Cookies allow you to be recognised once you have signed in, and provide you with your confidential account information. They also keep track of time spent on a page, so that if a session within either the member or employer login areas remains inactive for eight minutes or longer it will automatically be terminated for your protection. We also use these types of Cookies in multi page forms, to help the site remember what you do from one page to the next.
ESSSuper takes all reasonable steps to ensure the security of your personal information; including the use of secure systems, encryption technology and appropriate training of employees.
No data transmission over the Internet is guaranteed as 100% secure. While ESSSuper will always make all reasonable efforts to protect personal information, it cannot ensure the security of information that you transmit when using our website. You transfer data at your own risk.
When you log into the website, you will be required to enter your member number and PIN (Personal Identification Number)/Password. It is your responsibility to maintain the confidentiality of your PIN/Password, and you are responsible for all activities that occur once your member number and PIN/Password have been accepted by the website.
Protecting your security whilst online
To assist you in protecting your computer and increasing your security when using the Internet, you should consider the following:
- Do you have anti-virus, anti-spyware software and firewall protection?
- If you do have the above, then you need to make sure the software is up-to-date and run regular scans on your computer.
Anti-virus and anti-spyware software is designed to protect your computer from worms, viruses and trojans. Basically, it helps protect you from intruders getting into your computer and allowing outside sources to access your personal information (including your banking details). Some of the viruses, etc, are now quite sophisticated and can infiltrate your computer without you knowing.
If I’ve installed the software before why do I need to update it?
Like all software programs, anti-virus and anti-spyware software is constantly evolving to keep up with new technology. New bugs are created so they need new antidotes – it’s like giving your computer a complete physical!
How can I check whether any worms, viruses or trojans are on my computer now?
Either contact your software supplier or consultant, or use the free Security Check provided by Symantec to find out if your computer is currently exposed to virus threats.
The implementation of ant-virus and anti-spyware software will not necessarily prevent your computer becoming infected. It will, however, lessen the likelihood of this occurring.
NB. The link to this third party is provided for your information and convenience only. Symantec is in no way affiliated with ESSSuper and ESSSuper is not responsible for the content supplied on their website. The ESSSuper will not be liable for any loss or damage resulting from your use of any aspect of their site.