Awards

We are proud to serve our members - those who work within our communities. As one of Australia's largest funds, we work hard to maintain our history of excellence in the Australian superannuation industry.

We consistently perform highly in member satisfaction surveys, and have strong performance history. In addition, we are the recipients of a number of respected awards.

Investment Trends

ESSSuper was the highest rated fund for member satisfaction in the Investment Trends 2021 Superfund Member Engagement Report.

Running from March to May 2021, the study was based on an online survey of 9,179 members across 22 super funds.^*

^* Reference: Investment Trends LinkedIn post dated 29 July 2021

SuperRatings

We are very proud to hold the following SuperRatings ratings:

Accumulation Plan

For 12 years in a row, SuperRatings has rated ESSSuper's Accumulation Plan as Platinum (i.e. in the top 25% of funds).
Read the SuperRatings Fundamentals reports:

• ESSSuper Accumulation Plan: State Super and Personal Members (PDF 971.8KB)
• ESSSuper Accumulation Plan: Emergency Services Participating Employers (PDF 971.9KB)

Income Streams

For 13 years in a row, ESSSuper's Income Stream has also been rated Platinum (i.e. in the top 25% of its field).
Read the SuperRatings Fundamentals report:

• ESSSuper Retirement Income Streams (PDF 477.1KB)

Beneficiary Account

This year, ESSSuper's Beneficiary Account was rated Platinum (top 25%) for 11 consecutive years.
Read the SuperRatings Fundamentals report:

• ESSSuper Beneficiary Account (PDF 837.6KB)

SuperRatings is an independently owned superannuation research company providing data analysis, information and commentary to both the public and the superannuation industry. Established in 2002, it is the most widely used and accepted ratings firm in the superannuation industry. Refer to superratings.com.au for more information.

Other Awards

Best Government Contact Centre with 30 FTEs or less: GOVCC 2019 Excellence Award:
We are extremely proud to be awarded for the Best in Class Government Contact Centre (under 30 seats) Award at the 19th Annual Government Contact Centre Summit. 

Best Government Contact Centre with 30 FTEs or less: GOVCC 2016 Excellence Award:
We are extremely proud to be awarded for the second year running the Best Government Contact Centre Operation (<30FTE) Award at the 16th Annual Government Contact Centre Summit. 

2015 Industry Super Fund of the Year: Roy Morgan
On 18 February 2016, we were extremely proud to be awarded for the second year running with the highly respected Roy Morgan Research 2015 Customer Satisfaction Award, for Industry Superfund of the Year. 

2014 Industry Super Fund of the Year: Roy Morgan
On 18 February 2015, we were extremely proud to be awarded with the highly respected Roy Morgan Research 2014 Customer Satisfaction Award, for Industry Superfund of the Year.

2013 Winner of the AIST Awards for Excellence in Super Member Services
The Australian Institute of Superannuation Trustees (AIST) recognised ESSSuper's expertise in defined benefit fund management by awarding ESSSuper the AIST Member Service Excellence Award 2013.