We apologise to our members for the extended hold/wait times and delays to withdrawals from defined benefit accounts. We expect to resolve most issues by the end of May 2022 and are confident the majority will be resolved much sooner. Please read our service update for more information.

Also note: The ESSSuper mobile app has been updated and is available to download. Visit our Members Online web page for more details.

Our values

May 25 2022

So what makes us, us? Our values…


Our work has meaning because we serve the people who serve the community. This is what fuels our passion for delivering the best possible superannuation and retirement outcome for our members.

Our members are at the core of everything we do, and our values are what we stand for as they guide how we work and the decisions we make.

The values that help differentiate us are:

  • Accountability
  • Collaboration
  • Courage, and
  • Trust.

“I have worked at ESSSuper as a Superannuation Consultant for just over a year. ESSSuper is an amazing place to work. The culture is fantastic and it’s great to work with people that care about their company and doing a good job.”

Superannuation Consultant

“The things I enjoy most about working at ESSSuper are the people, the environment, the variety of work as well as the challenges and opportunities. ESSSuper cares about its members who have been involved in serving our community through our emergency services and state public sector workers.”

Manager Business Support & Reporting

“Throughout my career at ESSSuper I have been fortunate enough to secure many opportunities to grow with roles in people management in operations and member facing teams, all of which have provided me with many challenges and have been personally rewarding ”

Manager Member Education

“I joined ESSSuper in October 2007, starting as a consultant in the member service centre. During my time here, I have been lucky enough to have had many opportunities to grow and develop. ESSSuper is like a family the staff are friendly and supportive. A great place to work”

Manager Employer Relationship and Data Quality

“Our values are at the fore front of everything we do and it is so rewarding working for a successful and reputable superannuation company and assisting our members in various stages of their life and helping them in retirement”

Superannuation Consultant

“I have been with the company for over 30 years, the work environment is fun, challenging, stimulating, team orientated and provides ample opportunities for staff to make a real difference. ”

Manager Business Support & Reporting
Careers at ESSSuper