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December 19 2018

If you're unable to find the answer on our website, or if you'd like more information, we are here to help.

We’ll be taking a short Christmas break

It’s been an exciting and busy year at ESSSuper. Like you, we’re planning to enjoy some time with our families and friends this festive season. This means some things may take just a little longer than usual while we take a little break.

Christmas office hours

Closing 5pm Friday 21 December 2018
Re-opening 8am Wednesday 2 January 2019

Cash withdrawals via Members Online

To make sure you get your pre-Christmas cash, submit your request before 10am on Friday 21 December 2018. All requests after this won’t be processed until Wednesday 2 January 2019.

Processing closes 10am Friday 21 December 2018
Processing resumes 8am Wednesday 2 January 2019

Income Stream and Pension Payments

To ensure you get your pre-Christmas cash, income stream and pension payments will be released early than scheduled, this December.

For members receiving monthly, quarterly and half yearly Income Stream payments, this will be paid on Thursday, 20 December 2018.

For our lifetime pension members, your pension payment will be released on Friday 21 December 2018^.

^Please be aware that depending on your financial institution, your pension payments may be slightly delayed. Please refer to your financial institution for their processing times.

We wish you and your family a super safe festive season and a happy New Year.

The team at ESSSuper

Email: Email us now

Phone: Emergency services members
1300 650 161
(8:30am to 5:00pm, Monday to Friday)

State super members
1300 655 476
(8:00am to 5:00pm, Monday to Friday)
Fax: 1300 766 757
Outside Australia: Emergency services members
+61 3 8684 4573

State super members
+61 3 8684 4572

Fax +61 3 9642 0902

Postal address: GPO Box 1974
Melbourne Victoria 3001
Location: Address: Level 16, 140 William St, Melbourne
(Reception is attended from 8:00am to 5:00pm, Monday to Friday)


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Making a complaint

At ESSSuper, we are committed to serving members and are recognised leaders in member satisfaction. As an ESSSuper member, you are our highest priority. If you aren't satisfied with the service you are receiving from us, please call us so that we can resolve your issue. If you are still not satisfied, please let us know so we can rectify the situation and serve you better. Learn more about making a complaint.

Making a Protected Disclosure 

The Protected Disclosure Act 2012 aims to protect people who report improper conduct by public officers and public bodies. If you would like to make a Protected Disclosure or if you seek to make an enquiry please contact the Protected Disclosure Coordinator on (03) 8684 4546. For more information refer to the Protected Disclosure Policy (PDF 274KB) or the Protected Disclosure Procedure (PDF 461.7KB).