Contact us

October 23 2018

If you're unable to find the answer on our website, or if you'd like more information, we are here to help.

Email: Email us now

Phone: Emergency services members
1300 650 161
(8:30am to 5:00pm, Monday to Friday)

State super members
1300 655 476
(8:00am to 5:00pm, Monday to Friday)
Fax: 1300 766 757
Outside Australia: Emergency services members
+61 3 8684 4573

State super members
+61 3 8684 4572

Fax +61 3 9642 0902

Postal address: GPO Box 1974
Melbourne Victoria 3001
Location: Address: Level 16, 140 William St, Melbourne
(Reception is attended from 8:00am to 5:00pm, Monday to Friday)


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Making a complaint

At ESSSuper, we are committed to serving members and are recognised leaders in member satisfaction. As an ESSSuper member, you are our highest priority. If you aren't satisfied with the service you are receiving from us, please call us so that we can resolve your issue. If you are still not satisfied, please let us know so we can rectify the situation and serve you better. Learn more about making a complaint.

Making a Protected Disclosure 

The Protected Disclosure Act 2012 aims to protect people who report improper conduct by public officers and public bodies. If you would like to make a Protected Disclosure or if you seek to make an enquiry please contact the Protected Disclosure Coordinator on (03) 8684 4546. For more information refer to the Protected Disclosure Policy (PDF 274KB) or the Protected Disclosure Procedure (PDF 461.7KB).