We apologise for the disruption resulting from our systems change and thank you for your patience as work through outstanding issues. Please note, you can make changes to the payment amount or frequency of your income stream in Members Online. For more information, please read our service update.

Contact us

August 09 2022

To use Members Online, please change your password or register

Are you an existing Members Online user? You need to create a new password to access your account.

New to Members Online? Register now!

Watch a video showing you how

Can't log in or register because you've forgotten your member number? Use our online Find My Member Number tool.

Important information

You may experience extended wait times when calling our Member Service Centre. We will do our best to help you in a timely manner, and apologise for any inconvenience.

If you're unable to find the answer on our website, or if you'd like more information, we are here to help.


Online enquiry: Submit enquiry

Email: info@esssuper.com.au
   
Phone: Emergency services members
1300 650 161
(8:00am to 5:00pm, Monday to Friday)

State super members
1300 655 476
(8:00am to 5:00pm, Monday to Friday)
   
Outside Australia: Emergency services members
+61 3 8684 4573
(8:00am to 5:00pm AEST/AEDT, Monday to Friday)

State super members
+61 3 8684 4572
(8:00am to 5:00pm AEST/AEDT, Monday to Friday)

Postal address: GPO Box 1974, Melbourne VIC 3001
Location: Level 16, 140 William St, Melbourne VIC 3000
Reception is attended from 8:00am to 5:00pm, Monday to Friday

 

Online enquiry

Providing your personal information below will help us identify you and respond to your query as soon as possible.

If access to your account through Members Online is locked, please include your member number and phone number below.

Forgotten your member number? Use our online Find My Member Number tool before completing the contact form below.

Mandatory field(s) marked with *

Making a complaint

At ESSSuper, we are committed to serving members and are recognised leaders in member satisfaction. As an ESSSuper member, you are our highest priority. If you aren't satisfied with the service you are receiving from us, please call us so that we can resolve your issue. If you are still not satisfied, please let us know so we can rectify the situation and serve you better. Learn more about making a complaint.

Making a Public Interest Disclosure

The Public Interest Disclosure Act 2012 aims to protect people who report improper conduct by public officers and public bodies. If you would like to make a Public Interest or if you seek to make an enquiry please contact the Public Interest Coordinator on (03) 8684 4547. For more information refer to the Public Interest Disclosure Policy (PDF 658.7KB) or the Public Interest Disclosure Procedure (PDF 488.4KB).