We apologise to our members for the extended hold/wait times and delays to withdrawals from defined benefit accounts. We expect to resolve most issues by the end of May 2022 and are confident the majority will be resolved much sooner. Please read our service update for more information.

Also note: The ESSSuper mobile app has been updated and is available to download. Visit our Members Online web page for more details.

Outsourced service providers

May 25 2022

Find out more about service providers whose service may affect a material business activity or consultants we utilise.

Material service providers

Below are the name and Australian Business Number (ABN)* of each outsourced service provider whose service may affect a material business activity.

Provider name ABN*
AIA Australia Limited 79 004 837 861
Apostle Asset Management Ltd N/A
Colchester Global Investors Limited N/A
Cooper Investors Pty Ltd 26 100 409 890
FIL Investment Management (Australia) Limited 33 148 059 009
Financial Synergy Holdings Pty Ltd 66 126 127 197
First Sentier Investors (Australia) IM Ltd 89 114 194 311
IFM Investors Pty Ltd 67 107 247 727
Lazard Asset Management Pacific Co. 13 064 523 619
Macquarie Investment Management Limited N/A
Macquarie Securities (Australia) Limited 58 002 832 126
Mesirow Financial Investment Management Inc. (MFIM) N/A
PricewaterhouseCoopers 52 780 433 757
Sanders Capital, LLC N/A
State Street Global Advisors Australia Limited 42 003 914 225
Sustainable Growth Advisers LP N/A
Veritas Asset Management (UK) Limited N/A

* Where the ABN is "N/A", this indicates the provider is not Australian.

Consultancy expenditure

Details of expenditure on consultants over $10,000 during the 2020-21 financial year.

Consultant Purpose of consultancy Start date End date Total approved fee (excl. GST) Total expense (excl. GST)
Ampion Technology consulting - Contact Centre Infrastructure configuration May 2021 Jun 2021 $18,977 $18,977
Ampion Technology consulting - Security Consulting Services Sep 2020 Sep 2020 $30,000 $30,000
The Evolved Group Retirement income product testing Sep 2020 Jan 2021 $24,310 $24,310
Financial Viewpoint Executive coaching Apr 2020 Nov 2020 $45,000 $45,000
Financial Viewpoint Investment Committee related work Feb 2021 May 2021 $15,000 $15,000
FPL Advisory Strategic Advice and Communications Support Aug 2020 Mar 2021 $36,382 $36,382
IQ Group Project Voyager review and IQ attendance at Board Nomboc meetings Nov 2020 May 2021 $98,488 $98,488
KHQ Lawyers Advice - Cash campaign Jul 2020 Sep 2020 $10,356 $10,356
KPMG IT Architecture Review Oct 2020 Dec 2020 $88,493 $88,493
PricewaterhouseCoopers Design and Distribution Obligations Apr 2021 Oct 2021 $33,150 $33,150
Protiviti IT Rollout Considerations Mar 2020 Apr 2020 $35,000 $35,000
QMV Solutions Project management consulting - Investigate Rules Design and Development Jun 2020 Sep 2020 $14,922 $14,922
SuperRatings Insurance tender consulting service Aug 2019 Sep 2020 $25,000 $25,000
Towers Watson Retirement Income Product consulting services Jul 2020 Dec 2020 $111,500 $111,500
Veridian Solutions Genesys Cloud project Apr 2021 Jun 2021 $56,954 $56,954
Total $643,531 $643,531