We apologise to our members for the extended hold/wait times and delays to withdrawals from defined benefit accounts. We expect to resolve most issues by the end of May 2022 and are confident the majority will be resolved much sooner. Please read our service update for more information.

Also note: The ESSSuper mobile app has been updated and is available to download. Visit our Members Online web page for more details.

Help

May 25 2022

You can find answers to some common queries here.

Relevant ESSSuper details (for ATO standard choice forms)

Fund name: ESSSuper
Account name: ESSSuper Accumulation Plan
Superannuation Product Identification Number (SPIN): ESS0003AU
Unique Superannuation Identifier (USI): ESS0003AU
ABN: 85 894 637 037
Telephone number: 1300 650 161
Email address: info@esssuper.com.au
Member number: Members can refer to their latest ESSSuper Annual Benefit Statement, or contact us

Where can I find information on fees and charges?

Emergency Services and other members

Please refer to the PDS and handbooks page of our website for the Product Disclosure Statement of ESSS Defined Benefit Fund, Accumulation Plan, Beneficiary Account, and Income Stream accounts. Where relevant, details of fees, premiums, and costs will be in the Fees and costs guide and/or Insurance guide.

State super members

New Scheme, Revised Scheme, and Transport Scheme administration costs and investment management fees can be found on our State super crediting rates web page. Additional information about your super is also available in the relevant Handbook, available on the PDS and handbooks page of our website.

 

Members

For help accessing your ESSSuper account online, refer to our Members Online web page.

Employers

For help paying defined benefit contributions, changing employee details, and more, refer to our Employer Online web page.