We're sending PAYG summaries for the 2023-24 financial year to eligible members via their preferred delivery method. Alternatively, eligible members can download their PAYG summary from their Members Online inbox.

If you recently received an email from us regarding interview sessions on behalf of our research provider, AKQA; that is a legitimate email. Please contact us at research@esssuper.com.au if you have any concerns.

Privacy Collection Statement

July 16 2024

Emergency Services Superannuation Board ABN 28 161 296 741 (ESSB) is the Trustee of the Emergency Services Superannuation Scheme ABN 85 894 637 037 (ESSSuper). ESSB respects the privacy of ESSSuper members and will store, record and use the information pertaining to your nominated account in accordance with the Privacy and Data Protection Act 2014 and ESSSuper's Privacy Policy.

The information requested from you is required for:

  • Assessing and processing membership applications;
  • Assisting employers to meet their superannuation related obligations;
  • Investing funds and administering a member's superannuation entitlements;
  • Providing financial advice and information about superannuation, insurance, retirement planning and other services (including advice and information provided by our business partners);
  • Assessing or calculating a member's entitlements or eligibility (including for early release or ongoing disability benefits);
  • Informing or providing information to other persons in accordance with any written nomination or directions provided to ESSSuper;
  • Paying and/or transferring superannuation benefits; and
  • Undertaking research and other activities to enable us to improve the services we provide.

If ESSSuper cannot collect information from you, we may not be able to perform any or all of the abovementioned activities.

The types of organisations to which we usually disclose personal information generally include:

  • A member's current or former employer;
  • A member's spouse or partner, dependants, and/or nominated beneficiaries;
  • A member’s nominated third party authorities;
  • Organisations that provide insurance or underwriting services to members who have or apply for insurance cover;
  • Organisations (such as Link Advice Pty Ltd) that support our staff who provide financial advice to our members;
  • Organisations (such as Iress) that support our staff by providing administrative services and systems;
  • Service providers and consultants, including mail-houses, direct marketing contractors and providers of IT, data storage, and website hosting services;
  • Health service providers including doctors and specialists;
  • Victorian and Commonwealth Government agencies that have regulatory or oversight responsibilities in relation to ESSSuper or the schemes we administer;
  • Courts or tribunals;
  • Professional advisers, including lawyers, actuaries, auditors, and consultants;
  • Other service providers or financial institutions that a member may direct us to communicate with or make payment to (for example: health funds, utilities and telecommunications providers, banks, superannuation funds, and trustee companies);
  • Printers, mail-houses, postal and courier services; and
  • Organisations engaged in superannuation related research and/or analysis.

You have the right to access and correct personal information. Requests to update personal information, or any queries relating to privacy should, in the first instance, be referred to the ESSSuper Member Service Centre:

Phone: Emergency services members
1300 650 161
(8:00am to 5:00pm, Monday to Friday)

State super members
1300 655 476
(8:00am to 5:00pm, Monday to Friday)

Written queries and complaints should be addressed to the Privacy Officer:

Postal address: The Privacy Officer
GPO Box 1974
Melbourne Victoria 3001
Email: info@esssuper.com.au

Requests for access to documents containing your personal information should be made through the Freedom of Information Act 1982, and should be addressed to the Freedom of Information Officer at the above address.

You can read our Privacy Policy at esssuper.com.au/privacy-policy


This statement is current from 1 July 2021.