Forms and transactions

To help you easily manage your account with us, we have arranged our forms and transactions into categories.

Learn more about certifying your documents

Manage your account online

Members online


Beneficiary nomination (or change) forms

Members online

Superannuation fund members can make a non-binding beneficiary nomination online:


Cash withdrawal request

Members online

You can now make a partial cash withdrawal easily online:

Change or update your details (including advising TFN)

Members Online

These transactions can be completed online:

Claim a benefit


Contribute to super

Update on the Victorian Government's Stage 4 restrictions

The ESSSuper service centre will continue to operate throughout Stage 4 restrictions. Our digital capability enables us to service our members and ensure all applications and cash withdrawal requests continue to be processed within our standard timeframes.

Please note, following COVID-19 work restrictions we will no longer accept or issue cheques, with all payments now processed online consistent with our digital transformation strategy. Members’ EFT details will be required to process payments. To update your details please complete the relevant ‘Cash Withdrawal’ form

Members can make contributions to ESSSuper accounts at any time through BPAY. To find your BPAY details please log into your Members Online account.

Members online

These transactions can be completed online:


Family Law guides & forms

All members

Insurance forms

PRODUCT UPDATE: Insurance moves to AIA Australia Limited

On and from 1 April 2021, insurance with ESSSuper Accumulation Plan will be provided by AIA Australia Limited (AIAA). It was previously provided by the Colonial Mutual Life Assurance Society Limited (CMLA).

In September 2017, the Commonwealth Bank of Australia (CBA) announced the sale of the CommInsure life insurance business in Australia, including The Colonial Mutual Life Assurance Society Limited (CMLA), to the AIA Group. In October 2020, CBA subsequently announced that the sale would be implemented by way of a statutory asset transfer of CMLA’s life insurance business to AIAA under Part 9 of the Life Insurance Act 1995 (Cth), including the transfer of all of the life insurance policies issued by CMLA to AIAA – this includes the insurance policies held by ESSSuper which provide cover to members of the ESSSuper Accumulation Plan.

The effective time for the transfer of insurance policies, and therefore the change of insurer from CMLA to AIAA, is 12:01am on 1 April 2021.

Other than the change of insurer from CMLA to AIAA, there are no other changes to the terms and conditions of the insurance policies held through the Accumulation Plan by ESSSuper. There also will not be any change to any claims assessments currently in progress or any existing claim benefits currently being paid.

The Emergency Services Superannuation Board (Board) ABN 28 161 296 741, the trustee of the Emergency Services Superannuation Scheme ABN 85 894 637 037 (ESSSuper). This notice is of a general nature only and does not take into account your personal or financial objectives, situation or needs. It is not intended to be a recommendation or preferred course of action. Before making a decision about an ESSSuper product, you should consider seeking professional advice from a licensed financial adviser.

ESSSuper provides insurance cover to Accumulation Plan members through group insurance policies that the Board holds with AIAA. AIAA is part of the AIA Group, the largest publicly listed life insurance group in the Asia Pacific region with a presence in 18 markets. Copies of the insurance policy documents are available on request. Cover is subject to the terms of the applicable policy.

Investment choice forms

Members online

These transactions can be completed online:


Other forms

Important notice: Choice of fund – information sheet (ES142)

After completing the Choice of fund form with your details, please give it to your employer. Do not send this completed form to ESSSuper or the Australian Taxation Office. Your employer does not need to register with ESSSuper to make contributions. Employers should refer to our Making contributions page for more information.

Members online

These transactions can be completed online:



Employer forms

Employer Direct

These transactions can be completed online: